How Does the ERP System Support To Develop Customer Service?
One of the main reasons to invest in ERP is that it can manage your internal business operations (from accounting and finance to inventory and MRP) in real-time from different areas of the company (front office to shop floor), but what about external business operations? Our primary goal as an ERP solution provider for the make-to-order manufacturer is to keep that manufacturer happy. Isn’t it, however, our customer’s, the manufacturer’s, goal to keep their own customers happy? Without a doubt! Every business decision is or should be driven by customer satisfaction. So, let’s take a look at how an ERP system with the right features can help our customers, the manufacturer, provide high-quality customer service to their own customers. Manufacturing ERP software automates all business operations and provides up-to-date real-time data. Successful businesses recognize the importance of using modern technology to streamline business functions. Customers have several option...